All orders are shipped fully insured, standard 5-10 business day delivery.

 

USA and International orders are processed and shipped in the USA in US funds and are shipped from Las Vegas NV.

 

Canadian orders are processed in Canadian dollars and shipped form London Ont. Canada.

 

We strive to get orders fulfilled as prompltly as possible. 

Please allow for up to 2 weeks for your order to arrive.  Contact us by email info@go-natural.net if 2 weeks has passed and you have not received your order.  Please include your full name, address, and date of order.  We will trace and either arrange a re-send or supply you with the tracking number.

 

 

Any damage must be reported to us within 2 days of your receipt of the product.  Please email us at info@go-natural.net

Please include your name, address, contact phone number.

 

 

Try your product for a full 14 days from the order date.  If you are not satisied and would like to return it please contact to us to obtain your return authorization number -  email info@go-natural.net  - Subject Return.

Please include your name, address, phone and reason for return. 

Returns must be authorized - see below.  Unauthorized Returns will not be accepted.

Returns do not include the costs of shipping, handling, or any duties or taxes if applicable. 

We are not responsible for shipping damages.

Keep your shipment receipt just in case the packaging is lost or damaged in transit. Go-Natural Inc. cannot guarentee credit without confirmation of delivery.

 

Buy 2 for Free Shipping, Buy 3 get 1 Free and Bundle Offers - are non refundable.

"Keep the Brush" Offer; applys to order of 1 TV Offer.only.- 1 Brush only - either single purchase or 2 payment plan.

 

Wholesale and Distributor orders are non-refundable.

 

How do I return my Trial Offer?

1. If you wish to return your Trial order, please follow these instructions:
2. Call our Customer Service Team at 877 446 6288Ext. 2 or better – email us at info@go-natural.net  to obtain a Return Merchandise Authorization Number (RMA#) within 14 calendar days of the original order date. By calling within the 14-day trial period your billing date will be pushed out 30 days. You will need the RMA to complete the Return Authorization form located on the reverse side of your invoice.
3. Within 30 calendar days of the RMA generation date, mail your Go Natural Trial Offer Starter Kit to:

Go-Natural – Inc. -  Las Vegas Fulfillment

2711 E. Craig Road, Suite K,

North Las Vegas, NV 89030

NOTE: You can still return your trial for a full refund minus shipping and handling after you've been charged for the Go-Natural Trial. Simply call our Customer Service Team at 877 446 6288 or better – email us at info@go-natural.net  to obtain a Return Merchandise Authorization Number (RMA#) and return the product within 30 days of the bill date. Please keep in mind, once the order is submitted, trial shipments cannot be cancelled. Trial charges are non-refundable.

4. Clearly write the RMA # and your return address on the outside of the package and complete the enclosed Return Merchandise Authorization (RMA) form with all the necessary information & include this form inside your return package.

NOTE: Members are responsible for return postage on GN Trial orders (we recommend that you obtain a postal tracking number for your return). Refused deliveries or packages marked "Return to Sender" WILL NOT be refunded or returned to the Member.

If the RMA # is not on the returned package and the enclosed form, the refund WILL NOT be processed. Our warehouse personnel are unable to track packages without a RMA number.

5. Once we receive your return, we will issue you a refund for the cost of your order less Shipping & Handling. A confirmation notice will be sent to the email address you provided when you signed up.

Policy Restrictions

• Members assume the responsibility for postage costs on return orders.
• Refused deliveries or packages marked "Return to Sender" WILL NOT be refunded or returned to the Member.
• Trial charges are Non-refundable.
• The S&H costs of the Go-Natural - Trial orders WILL NOT be refunded.
• The cost of your order will be refunded less a $8.95 restocking fee.
• The cost of yourGo Natural Purchase order will be refunded less a $8.95 restocking fee.
• Due to security concerns, credits will only be issued to the credit card that was used on sign up.
• We reserve the right to refuse any return should our Return Policy not be followed.

How do I return my Go-NaturalClubMember Order ?

If you wish to return yourClub Member Subscribe and Save order, please follow these instructions:

1. Call our Customer Service Team at 877 446 6288 or better – email us at info@go-natural.net  to obtain a Return Merchandise Authorization Number (RMA#).

2.     Within 30 calendar days of the original bill date, mail to:  Go-Natural - Las Vegas Fulfillment  2711 E. Craig Road, Suite K, North Las Vegas, NV 89030

 

3. Clearly write the RMA # and your return address on the outside of the package and complete the enclosed Return Merchandise Authorization (RMA) form with all the necessary information & include this form inside your return package.

NOTE: Members are responsible for return postage on Go-Natural  orders (we recommend that you obtain a postal tracking number for your return).  Refused deliveries or packages marked "Return to Sender" WILL NOT be refunded or returned to the Member.

Without a RMA # on the returned package and the enclosed RMA form, the refund WILL NOT be processed. Our warehouse personnel are unable to track packages without a RMA number.

4. Once we receive your return, we will issue you a refund for the cost of your order less a $7.95 restocking fee. A confirmation notice will be sent to the email address you provided when you signed up.

Thank you

Go-Natural Inc. 

Canada  USA