USA ORDERS: are processed and shipped in the USA in US funds and are shipped from Las Vegas NV.USA. USPS First Class is our Standard Service. Most orders are process with 24 hours and arrive in apr. 2 to 5 days. Please allow for 7 to 10 business days. All orders will have a tracking number. If you have provided your email when you placed your order, you will be emailed your tracking number at time of processing. If you do not have - or did not provide an email address - please contact us for the tracking number after 10 business days has passed. You may contact us at shippingusa@gonaturalcosmetics.com or call us toll free 877.446.6288 Ext 2. We will need your Name, Order # (if available), address, date of order, phone - we willprovide you with your tracking number or trace the package and either arrange a re-send or if parcell shows DELIVERED - contact you back if necessary.

INTERNATIONAL ORDERS: (Overseas) are processed in US Funds - ship from Las Vegas Nevada, USA, - are excluded from Free Shipping Offers and may be subject to duties and taxes where applicable. We offer 2 options for shipping - (1) FIRST CLASS-2 to 6 weeks delivery at 14.95 for orders of 1,2 or 3 and 19.95 for the wholesale 12 packs - there is no tracking number provided to us, and these are not insured - (2) EXPRESS MAIL INTERNATIONAL: is 2 to 5 Days - additional 14.95 - Tracking Number is provided and items are fully insured.

Tracking Numbers will usually be emailed within 24 hours of ordering if you have provided your email when you placed your order. You can trace your package on-line at www.usps.com

Try your product for a full 14 days from the order date.  If you are not satisfied and would like to return it please contact to us to obtain your return authorization number (RAN#) -  email: returns@gonaturalcosmetics.com  - Subject: Return. - See Below

Original receipt is required for a refund.

- "Keep the Brush" FREE OFFER; applys to order of 1 TV Offer only - and is for 1 Brush only - either single purchase or 2 payment plan option.

Wholesale and Distributor orders are non-refundable.

In the event that a refund is granted or an order is cancelled prior to shipment - it will be subject to a re-stocking fee of 50%.

How do I return my TV Trial Offer? (Single TV Offer as advetised)

If you wish to return your Trial Offer order, please follow these instructions:

1. Contact Us - Call our Customer Service Team at 877 446 6288 Ext. 2 - for faster service – email us at returns@Go-NaturalCosmetics.com  to obtain a Return Merchandise Authorization Number (RAN#) within 14 calendar days of the original order date. You will need the RAN# to attach to the outside of the package you are returning.
2. Clearly write the RAN # and your return address on the outside of the package and on your original receipt.
3. Mail your Go Natural Trial Offer to: (obtain a Tracking # for your records)

USA/International - Go-Natural Inc. -  Las Vegas Fulfillment - 2711 E. Craig Road, Suite K, - North Las Vegas, NV 89030

CANADA - Go Natural Inc. - SR - 101 Fundy Avenue, London Ontario N5W 1R8

Once we receive your return, we will issue you a refund for the cost of your order less Shipping & Handling.

Policy and Restrictions

Returns must be authorized - and assiggned an RAN#.   Unauthorized Returns will not be accepted. Please include the assigned RAN#, name, address, and Order #  on the outside of the package as well as on the original receipt inside the package.

Obtain a Tracking number and keep your shipment receipt in the event that the packaging is lost or damaged in transit. We. cannot guarantee credit without confirmation of delivery.

Returns do not include the costs of shipping, handling, or any duties or taxes if applicable. 

We are not responsible for shipping damages.

Customers assume the responsibility for postage costs, and any duties and taxes for return orders.

Refused deliveries or packages marked "Return to Sender" WILL NOT be refunded or returned to the Member/Customer.

• The S&H costs of the Go-Natural - Trial orders will not be refunded.
• The cost of your order will be refunded and subject to a $7.95 restocking fee. Please keep in mind, once the order is submitted, shipments cannot be cancelled.Members/Customers are responsible for return postage costs.
• Refused deliveries or packages marked "Return to Sender" WILL NOT be refunded or returned to the Member/Customer.
• IMPORTANT: If the RAN # is not on the returned package and on original receipt inside package, the refund WILL NOT be processed. Our warehouse personnel are unable to track packages without an RNA number.

How do I cancel my Go-Natural Club Member Order ?

If you wish to cancel your Club Member Subscribe and Save order, please follow these instructions:

1. Please contact our Customer Service Team 14 days prior to the next auto-ship date - at 877 446 6288Ext. 3 or better – email us at returns@go-naturalcosmetics.com  - Subject: Returns

Club Member Shipped orders are non-refundable.

We reserve the right to refuse any return should our Return Policy and Procedures not be followed.

Canada  USA International - 1999